Terms and Conditions
Travel Trek Nepal Pvt. Ltd. (Travel Trek Nepal or TTN) is incorporated with the Tibet International Travel and Tours Pvt. Ltd. as a subsidiary and a sister concern of Bhutan International Travel and Tour Pvt. Ltd. which are under the laws of Nepal Government and accepts your reservations under the following terms and conditions.
1. Booking, Payment and Acceptance
1.1 A booking is accepted by Travel Trek Nepal Pvt. Ltd. when we or our agent have received payment in full. We can only start operating your tour on the condition that we receive the payment of your deposit (minimum 30% which is non-refundable) of the total cost. Bookings made via Travel Trek Nepal’s own websites are considered as made with Travel Trek Nepal Pvt. Ltd. directly.
1.2 Our travel consultant will send the formal confirmation letter to you after we receive the payment or deposit.
1.3 On the receipt of payment, subject to availability and at our discretion, Travel Trek Nepal Pvt. Ltd. will reserve the client a place on a trip. A contract is only made between the client and Travel Trek Nepal upon the confirmation of your booking and our communication thereof to either you or our travel agent.
1.4 It is the client’s responsibility, as the customer, to check the accuracy of their booking and travel dates.
We accept Major Credit Cards, Personal Check and Bank wire transfer to make the reservation and pay the whole tours. Your payment is not deemed made until Travel Trek Nepal receives it. We will draw US Dollar (US$) from your credit cards. Per person deposit is included in your total quotation. We will deduct the deposit charge from the total quotation when you make full payment. Financial charges related to making full payment is own your own.
2. Cancellation
2.1 Cancellation of a client’s booking must be confirmed in writing via email or fax to Travel Trek Nepal. Cancellation charges are calculated on the day when the notification is received by Travel Trek Nepal. The table below shows the number of days before departure dates that Travel Trek Nepal receives written confirmation of cancellation, and the percentage of tour cost, including any surcharges that will be imposed on the client as cancellation of charges.
Days of Cancellation % Charges of the total cost
Above 30 days 30% of the total cost
Within 15-29 days 40% of the total cost
Within 07-14 days 50% of the total cost
Within 06 days 100% (no refund) (or without any notifications)
2.2 Once the tour has started, no refund will be made under any circumstances for any unused sectors or sections.
2.3 If the reason for the client’s cancellation is covered by the client’s insurance policy, the client may be able to make a claim under that policy.
2.4 If the client wishes to change to an alternative departure date, this must be done with a minimum of 7 days notice. One change of date is allowed free of charge; any subsequent changes will be subject to a US$ 50.00 administration fee.
3. Proof of Identity
Photo ID is required for all travel, both domestic and international. Passports are generally required for international travel. You will not be permitted to depart without the necessary documentation. There may be additional requirements for international travel such as inoculations or visas. Please check with the foreign affair departments of your countries for more information related to your travel destination. Special travel documents are required for children traveling with or without their parents. If you are traveling with children, please check with the airlines prior to departure.
4. Travel Health Information
4.1 A client should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of government in countries visited or transited.
4.2 Travelers to Tibet and Nepal are required to provide a doctor’s certificate stating that he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
4.3 For the most current worldwide health information, please consult your family physician or the official website for the center for disease control at www.cdc.gov/travel/. You will find information on recent outbreaks, required vaccinations, safe food, water tips, insect protection, illness and injury abroad, and many more.
5. Baggage and Departure
Free airline baggage allowance for international flight is two pieces per person with combined maximum linear dimensions of 107” for the domestic flights within Nepal is 1 bag with no more than 44 pounds (20KG) of the economy class, 66 pounds (30 KG) for the business class, 88 pounds (40 Kg) for the first class. However, we recommend for efficient travel that each passenger travel with only one suitcase and one carry-on bag. Excessive number, size, or weight of baggage may result in your inconvenience and surcharge. No responsibility is accepted for loss or damage to baggage or any of the client’s belongings. Baggage insurance is recommended.
6. Insurance
The cost of your tours and adventures does not cover your insurance.
Travel Trek Nepal strongly recommends that the client purchases the comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability before you travel. Travel Trek Nepal reserves the right to refuse admission as a passenger unless the client has arranged appropriate insurance. Travel Trek Nepal accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death. You may also wish to indemnify Travel Trek Nepal against all third-party claims, actions, damages and remedies that may be brought against the Travel Trek Nepal in respect of your travel.
7. Complaints and Claims
Should you feel unsatisfied with any service we have provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of the complaint or claim for compensation, clients must inform Travel Trek Nepal by email, regular mail or fax within 15 days from the conclusion of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Travel Trek Nepal will not be liable for any claims made later than 15 calendars days after the completion of your tour.
8. Communications
You can contact Travel Trek Nepal Pvt. Ltd. via www.traveltreknepal.com or our general email address is [email protected] or [email protected].
If for any unknown reasons, you have not received any reply from Travel Trek Nepal regarding your tour status within 24 hours except holidays from the time you submitted the request for booking, modifying, or canceling a tour, please contact Travel Trek Nepal hotline services at +977-9851106298, 9851025110, and 9751002422 immediately.
9. Unfavorable/Critical conditions
Under no circumstances can Travel Trek Nepal be held responsible for any delays in the program caused by international or domestic flights, general strikes, political unrest, new government regulations, weather or natural casualties or unpredictable environmental calamities, something beyond of our control, etc. In such cases, Travel Trek Nepal shall be responsible for providing suitable alternatives which could be decided upon mutual agreement. If an agreement cannot be made, Travel Trek Nepal shall be responsible ONLY for refund after deducting expenses already incurred.
10. Validity
All Travel Trek Nepal is operated by Tibet International Travels and Tours, Tridevi Marg, Thamel, Kathmandu, Nepal.